Station Features 74 FlexSet 120S/280S User Guide
Calls Waiting: Receiving
Calls Waiting: Receiving
The call waiting tone, voice paging tone or muted ring indicates that another call is waiting for you to answer. When
you hear this tone, or when the second row displays a call waiting message, you have the following choices:
Action
Current Call Waiting Call
Method
Hold Answer
Press
[Hold]. Upon hearing the ring, answer the waiting call
Continue Redirect
Press
[Divert] (see page 40)
Continue
View number
of waiting calls
• Press
[CallWt] (see page 40); or
• For a specific ACD group, press a preprogrammed Call Waiting ACD button (see page 141)
Join in 3-way mode Press flashing button (only available if your FlexSet is defined as Auto Join)
Hold Answer
then join in:
• Broker;
• Consultation;
• 3-Way ; or
• Combination Conference Call
dependent on Class of Service
For more information, see also
page 171.
Press [XFER] to put the current call on hold and answer the waiting call. Press [XFER] again to
establish one of the following four call types:
To activate a Broker Call
1. Press [XFER] to alternate between the parties (any number of times)
2. Then either:
• Press [SPKR] or hang up in order to allow conversation between the two parties; or
• Press [FrcRls] to release all parties and press [SPKR]
To activate a Consultation Call
When your conversation is concluded, press [XFER] to return to the original call (the
consultation is released)
To activate a 3-Way Call
• Press [FrcRls] to release the third party and return to original call (same as Consultation Call); or
• Press [XFER] to connect all three parties
To activate a Combination Call
1. Press [XFER] to put the third party on hold
2. After concluding the private conversation, press [XFER] to complete a 3-Way Conference Call
To Next Page
Loading...
