Return Calls 45 FlexSet 120S/280S User Guide
Intercepted Calls (Attendant Station)
Intercepted Calls (Attendant Station)
The attendant may be called upon to assist with intercepted calls to a station. A station’s call could be intercepted for
the following reasons:
Dial Fail: Incomplete number dialed.
COS Fail: Class of Service denies the use of a certain feature.
Toll Barrier: Block on certain external numbers.
Undefined Destination: The destination is not recognized by the system.
Passcode Fail: Illegal Account Code. VFAC number is not recognized by the system.
INTCPT caller # COS #
DIAL/COS/T-BAR/UNDEFINED/FAIL dialed #
DND
Mute FwdAll
ll-E Number
INTCPT caller # COS #
DIAL/COS dialed #
DND Mute FwdAll
Answering Intercept:
1. Answer the call. The intercepted caller number and its COS number are displayed on the first line of the display.
The second system line displays a written fail message and the dialed number, feature code or outgoing
destination number.
2. Ask the caller for the dialed number. If the number is incorrect or a denied feature, the attendant can transfer the
call to another destination.
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