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© 2008-2011 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO5520C/6520C/6530C
ERROR CODE and TROUBLESHOOTING
6 - 1
6. ERROR CODE and TROUBLESHOOTING
6.1 Error Code List
The following error codes is displayed at the upper right of the screen when the “CLEAR PAPER” or
“CALL SERVICE” symbol is blinking.
6.1.1 Jam
Error code Classification Contents Troubleshooting
E010 Paper transport jam Jam not reaching the fuser transport sensor The
paper which has passed through the fuser unit does
not reach the fuser transport sensor.
P. 6 - 3 4
E011 Other paper jam Transfer belt paper-clinging jam: The paper after
the 2nd transfer is clinging to the transfer belt, or a
paper jam occurred between the registration roller
and the paper clinging detection sensor.
P. 6 - 4 4
E020 Paper transport jam Stop jam at the fuser transport sensor: The trailing
edge of the paper does not pass the fuser transport
sensor after its leading edge has reached this
sensor.
P. 6 - 3 4
E030 Other paper jam Power-ON jam: The paper is remaining on the
paper transport path when power is turned ON.
P. 6 - 4 5
E061 Incorrect paper size setting for 1st drawer: The size
of paper in the 1st drawer differs from size setting of
the equipment.
P. 6 - 4 5
E062 Incorrect paper size setting for 2nd drawer: The
size of paper in the 2nd drawer differs from size
setting of the equipment.
P. 6 - 4 5
E063 Incorrect paper size setting for 3rd drawer: The size
of paper in the 3rd drawer differs from size setting
of the equipment.
P. 6 - 4 5
E064 Incorrect paper size setting for 4th drawer: The size
of paper in the 4th drawer differs from size setting of
the equipment.
P. 6 - 4 5
E065 Incorrect paper size setting for bypass tray: The
size of paper in the bypass tray differs from size
setting of the equipment.
P. 6 - 4 5
E071 1st drawer media type mis-setting jam: The media
type setting of the 1st drawer is incorrect.
P. 6 - 4 6
E072 2nd drawer media type mis-setting jam: The media
type setting of the 2nd drawer is incorrect.
P. 6 - 4 6
E073 3rd drawer media type mis-setting jam: The media
type setting of the 3rd drawer is incorrect.
P. 6 - 4 6
E074 4th drawer media type mis-setting jam: The media
type setting of the 4th drawer is incorrect.
P. 6 - 4 6
E075 Option LCF media type mis-setting jam: The media
type setting of the option LCF is incorrect.
P. 6 - 4 6
E076 Tandem LCF media type mis-setting jam: The
media type setting of the tandem LCF is incorrect.
P. 6 - 4 6
E090 Image data delay jam: Image data to be printed
cannot be prepared.
P. 6 - 4 6
E091 Motor-ON time-out jam: The equipment does not
operate normally because abnormality occurred on
an interface between the SYS board and engine
firmware.
P. 6 - 4 6
E0A0 Image transport ready time-out jam: Image data to
be printed cannot be sent.
P. 6 - 4 6
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