Toshiba e-STUDIO6520c - Diagnosis and Prescription for each Error Code

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ERROR CODE and TROUBLESHOOTING
6 - 29
6.2 Diagnosis and Prescription for Each Error Code
6.2.1 Paper transport jam (paper exit section)
[E590] Stop jam at the upper paper exit sensor
1. Is the upper paper exit sensor working? (Perform the input check: 03-[COPY]ON/[7]/[A]).
* If it is working properly, proceed to 6. If not, check 2 to 5 below.
2. Check if the connector CN516 on the PFC board is disconnected from the exit sensor or the
harnesses are open circuited. Correct if so.
3. Check if the upper paper exit sensor is correctly installed or the actuator is properly moved.
4. Replace the upper paper exit sensor.
5. Replace the PFC board.
6. Is the exit motor working? (Perform the output check: 03-142))
* If it is working properly, proceed to 10. If not, check 7 to 9 below.
7. Check if the connector CN515 on the PFC board is disconnected from the exit motor or the
harnesses are open circuited. Correct if so (including CN537, CN539, CN540 on the DRV
board).
8. Replace the exit motor.
9. Replace the PFC board.
10.Check if there is any abnormality on the driving section of the exit motor or the roller. Correct if
any.
[E5A0] Jam not reaching the upper paper exit sensor
1. Is the upper paper exit sensor working? (Perform the input check: 03-[COPY]ON/[7]/[A]).
* If it is working properly, proceed to 6. If not, check 2 to 5 below.
2. Check if the connector CN516 on the PFC board is disconnected from the exit sensor or the
harnesses are open circuited. Correct if so.
3. Check if the upper paper exit sensor is correctly installed or the actuator is properly moved.
4. Replace the upper paper exit sensor.
5. Replace the PFC board.
6. Is the bridge unit transport exit motor working? (Perform the output check: 03-136)
* If it is working properly, proceed to 10. If not, check 7 to 9 below.
7. Check if the connector CN515 on the PFC board is disconnected from the bridge unit transport
exit motor or the harnesses are open circuited. Correct if so (including CN537, 539, 540 on the
DRV board).
8. Replace the bridge unit transport exit motor.
9. Replace the PFC board.
10.ICheck if there is any abnormality on the driving section of the bridge unit transport exit motor or
the roller. Correct if any.
[E970] Jam not reaching the lower paper exit sensor
1. Is the lower paper exit sensor working? (Perform the input check: 03-[COPY]ON/[5]/[G]).
* If it is working properly, proceed to 6. If not, check 2 to 5 below.
2. Check if the connector CN516 on the PFC board is disconnected from the exit sensor or the
harnesses are open circuited. Correct if so.
3. Check if the lower paper exit sensor is correctly installed or the actuator is properly moved.
4. Replace the upper paper exit sensor.
5. Replace the PFC board.
6. Is the bridge unit transport exit motor working? (Perform the output check: 03-136)
* If it is working properly, proceed to 10. If not, check 7 to 9 below.
7. Check if the connector CN515 on the PFC board is disconnected from the bridge unit transport
exit motor or the harnesses are open circuited. Correct if so (including CN537, 539, 540 on the
DRV board).
8. Replace the bridge unit transport exit motor.
9. Replace the PFC board.
10.Check if there is any abnormality on the driving section of the bridge unit transport exit motor or
the roller. Correct if any.