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ERROR CODE and TROUBLESHOOTING
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6.2.24 Printer function error
[4031] HDD full failure during printing
Reduce the number of pages of the job in error and perform the job again.
Check if the server or local disk has a sufficient space in disk capacity.
[4032] Private-print-only error
Select “Private”, and then perform the printing again.
[4033] Printing data storing limitation error
Select “Normal Print”, and then perform the printing again.
[4034] e-Filing storing limitation error
Select “Normal Print”, and then perform the printing again.
[4035] Local file storing limitation error
Select “Remote” (SMB/FTP) for the destination of the file to save.
[4036] User authentication error
Perform the authentication or register as a user, and then perform the printing again.
[4037] Hardcopy security printing error
Hardcopy security printing cannot be performed because the function is restricted in the self-
diagnosis mode.
[4040] Not being authorized to perform JOB
Confirm the administrator for the JOB authorization.
[4050] Problem in LDAP server connection or LDAP server authorization settings
Confirm the administrator for the LDAP server connection or LDAP server authorization settings.
[4300] Job execution error due to functional restrictions
USB direct printing cannot be performed because the function is restricted by the self-diagnosis.
Check the self-diagnosis setting.
[4301] File conversion error
The format of this file (other than PDF and JPEG) is not supported in USB direct printing, or the file
is invalid. Check the file.
[4310] Double-sign encoding error
Printing using this function cannot be performed due to a decoding process error which occurs
because the PDF file is encrypted incorrectly or encrypted in a language not supported.
[4311] Printing not permitted
This file cannot be printed using this function due to the encrypted PDF file not permitting printing or
permitting it only with a low resolution.
[4312] Password mismatching
The entered password is neither matched with a user password nor an owner password. Check the
password again.
[A221] Print job cancellation
This message appears when deleting the job on the screen.
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