e-STUDIO5520C/6520C/6530C © 2008-2011 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
6 - 34
6.2.3 Paper transport jam
[E010] Jam not reaching the fuser transport sensor
1. Check if there is any paper on the transport path or in the fuser unit. Remove it if there is.
* If the error still occurs, check the following.
2. Is the fuser transport sensor working? (Perform the input check: 03-[FAX]OFF/[2]/[C]).
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN333 on the LGC board is disconnected from the fuser transport sensor
or the harnesses are open circuited. Correct if any.
4. Replace the fuser transport sensor.
5. Replace the LGC board.
6. Check if there is any abnormality on the paper transport path in the fuser unit. Correct it if there
is.
7. Check if there is any abnormality on the gap between the separation plate and the fuser belt.
Correct it if there is.
8. If jams occur on the back side in duplex printing, change the media type mode to the recycled
paper mode, and then check if there are still jams. (When this type of jam occurs on heavily
curled paper during duplex printing, the jam may be resolved by selecting the recycled paper
mode.)
9. Change the 2nd transfer bias offset value as shown below and then check if there are still jams.
Change the default value 5 of each code below to 6 or 7.
Color: 05-2935 Subcode: 7
Black: 05-2937 Subcode: 7
[E020] Stop jam at the fuser transport sensor
1. Open the jam access cover and check if there is any paper on the transport path. Remove it if
there is.
* If the error still occurs, check the following.
2. Is the fuser transport sensor working? (Perform the input check: 03-[FAX]OFF/[2]/[C]).
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN333 on the LGC board is disconnected from the exit sensor or the
harnesses are open circuited. Correct if any.
4. Replace the fuser transport sensor.
5. Replace the LGC board.
6. Check if there is any abnormality on each transport path section of the exit of the fuser unit and
the entrance of the bridge unit. Correct if any.
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