e-STUDIO5520C/6520C/6530C © 2008-2011 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE and TROUBLESHOOTING
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6.2.4 Other paper jam
[E011] Paper jam caused by clinging to the transfer belt (Paper not reached the paper clinging
detection sensor)
1. Check if there is any paper clinging to the transfer belt or entering under the receiving tray.
Remove it if there is.
2. Use the paper within the specification if the thin paper being used is out of specification.
3. Is the registration motor rotating? (Perform the input check. 03-128/528)
4. Check if the connector CN512 on the PFC board is disconnected from the registration motor or
the harnesses are open circuited. Correct if any.
5. Replace the registration motor.
6. Replace the PFC board.
7. Check the state of the registration roller and replace it if it is deteriorated.
8. Is the paper clinging detection sensor working? (Perform the input check: 03-[FAX]OFF/[7]/[E])
9. Check if the connector CN307 on the LGC board is disconnected from the paper clinging
detection sensor or the harnesses are open circuited. Correct if any.
10.Replace the paper clinging detection sensor.
11.Is the transfer belt rotating normally? (Perform the output check: 03-116)
12.Is the transfer belt cleaning blade peeled?
13.Is the auger of the transfer belt cleaner unit locked?
14.Is the connector of the transfer belt motor disconnected?
15.Is the transfer belt motor broken?
16.Check if the tooth surface of the transfer belt drive gear is damaged.
17.Replace the PFC board.
18.Use the paper within the specification if the special paper whose reflection rate is lower than the
specification is used.
19.If jams occur on the back side in duplex printing, change the media type mode to the recycled
paper mode, and then check if there are still jams. (When this type of jam occurs on heavily
curled paper during duplex printing, the jam may be resolved by selecting the recycled paper
mode.)
20.Change the 2nd transfer bias offset value as shown below and then check if there are still jams.
Change the default value 5 of each code below to 6 or 7.
Color: 05-2935 Subcode: 7
Black: 05-2937 Subcode: 7
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