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ERROR CODE and TROUBLESHOOTING
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6.2.25 TopAccess related error
[5110] Toner cartridge detection error
(1) Check if the toner cartridge is installed properly.
(2) Check if the toner cartridge detection sensor operates properly.
[5BD0] Power failure during restoration
(1) Check if the power cable is connected properly and is inserted securely.
(2) Check if the power voltage is unstable.
(3) Reattempt the restoration of the database (Address Book, templates, F-code (Mailbox) or user
information).
[5C10] FAX Unit attachment error
(1) Check if the FAX Unit is attached.
(2) Check if there is any damage or abnormality on the FAX board.
(3) Check if the connector on the FAX board is connected properly.
[5C11] Network FAX transmission error
The address specified for the network FAX is not registered on the Address Book. Register it.
[5C20] Data import from TopAccess succeeded
Data (Address book, department or user information) have been imported successfully. No
troubleshooting is required.
[5C21] Error in data import from TopAccess
Data import failed because the specified file (Address Book, department or user information) is
incorrect or damaged. Check if the file is incorrect or damaged, and then reattempt the import.
[5C22] Error on data import from TopAccess
(1) Data import failed because the specified file (Address Book, department or user information) is
incorrect or damaged. Check if the file is incorrect or damaged, and then reattempt the import.
(2) Check that no jobs remain and rebuild the databases (Perform 08-684).
(3) If the error is not recovered, initialize the HDD (Key in "2" at 08-690).
• If you rebuild the databases with a job remaining, delete it after finishing.
• When "Rebuilding all databases (08-684)" is performed, all the data in the Address Book and
Mailbox are deleted. If you back up the data in advance, they will be recovered by restoring
them after rebuilding the database.
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