Auto Attendant
Peripheral Installation
Strata DK40 I&M Manual Spring 1999
6-57
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
Built-in Auto Attendant Block Diagram
A detailed block diagram which includes call flow patterns and associated programs is
provided in Flowchart 6-2.
5
4 Second Delay
A1'''
A1''
A1'
A1 +
DTMF Receiver
Available?
(Caller Receives Ringback
Tone Before A1 Answers)
1
No
1 Second Ringing
Queue Wait
Program 25: Wait
Timer (12-24 Sec)
Answer
Talk
Ring Telephones Per
Program (81-89)
A1 / DTMF Receiver
Becomes
Available
Ring A1
Program 23
A1 ~ A1''' Assignment
KSTU3 / PSTU / RSTU
Note
A1 ~ A1''' — Primary
Announcement Device(s)
A1 Answers Within
16 Seconds
A1 Answers and Plays
Announcement
(60 secs. maximum; DTMF Receiver
remains for 4 secs.
after announcement disconnects.
(Faulty A1)
16-Second
Time-Out
2
Caller Dials and
system Checks
Program 09
A
Announcement Ends
and Disconnects
Caller Hangs Up
No Answer
Disconnect
Exchange Line
Go to
Caller Does Not Dial
Go to on next page
(Reserve A1 + DTMF Receiver)
0
Answer
Talk
Auto Attendant Ring Control Using 1 Night Transfer
(NT) Button per Program 78, 81 ~ 89
Is
Auto
Attendant Delay Ring
Mode?
Program 81 ~ 89
Incoming Exchange Call
to Auto Attendant
Ring Stations For 12 OR 24
Sec. Per Program 81 ~ 89
Yes
No Answer
ACD Exchange Lines
(Program 14-0)
ACD Group Queue
To
Agent
Overflow Option to AA
Programs 14-4, -5, and -6
No
Timeout
1544
on next page
Flowchart 6-2 Built-in Auto Attendant Flowchart
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