Xerox B310

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Action Yes No
Step 1
Check if the optional tray motor
(pick) runs.
Does the motor run?
Go to step 3. Go to step 2.
Step 2
Reseat the motor cable, and then
reseat the cable on the optional
tray controller board.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
1 Remove the optional tray.
2 Under the printer, check the
interconnect cable for damage.
Is the cable free of damage?
Go to step 5. Go to step 4.
Step 4
Insert the optional tray.
Make sure that the interconnect
cable properly fits with the socket
on the optional tray.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
1 Remove the tray insert from
the optional tray.
2 Check if the lift plate moves
properly.
3 Check the lift plate gears for
damage.
Is the tray insert functional and
free of damage?
Contact the next level of support. Go to step 6.
Step 6
Replace the tray insert.
Does the problem remain?
Contact the next level of support. The problem is solved.
Xerox
®
B310 Printer
Service Manual
103
Diagnostics and Troubleshooting