Xerox B310

Action Yes No
Are the contacts free of
contamination and damage?
Step 6
Clean or repair the smart chip
contact.
Does the problem remain?
Go to step 7. The problem is solved.
Step 7
Reseat the smart chip contact
cable on the controller board.
Does the problem remain?
Contact the next level of support. The problem is solved.
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Action Yes No
Step 1
Check whether the supplies
installed are genuine and
supported by the printer model.
Are the supplies genuine and
supported Xerox units?
Go to step 3. Go to step 2.
Step 2
Install genuine and supported
Xerox units.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Replace the affected supply with
the correct unit.
Does the problem remain?
Contact the next level of support. The problem is solved.
Xerox
®
B310 Printer
Service Manual
93
Diagnostics and Troubleshooting