Action Yes No
Replace the toner cartridge.
Does the problem remain?
Step 7
1 Remove the right cover. See
Right cover removal.
2 Make sure that the HVPS1
cable on the controller board
and HVPS is properly
connected.
Does the problem remain?
Go to step 8. The problem is solved.
Step 8
Replace the HVPS. See HVPS
removal.
Does the problem remain?
Contact the next level of support. The problem is solved.
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Note: Before performing this print quality check, print the Print Quality Test Pages. From the
control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then
perform the initial print quality check. See Performing the initial troubleshooting check .
Action Yes No
Step 1
Verify that the toner cartridge is
not empty.
Is the toner cartridge empty?
Go to step 2. Go to step 3.
Step 2
Replace the toner cartridge.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check if the printer is using a
genuine and supported Xerox
toner cartridge.
Go to step 5. Go to step 4.
Xerox
®
B310 Printer
Service Manual
41
Diagnostics and Troubleshooting
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