Xerox B310

Action Yes No
If the printer is using a third-party
cartridge, then refer the users to
their cartridge supplier.
Is the printer using a genuine and
supported Xerox toner cartridge?
Step 4
Insert a genuine and supported
Xerox toner cartridge.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
1 Remove any packing material
left on the imaging unit.
You may need a pair of pliers
to remove pieces of plastic
inside the imaging unit.
2 Firmly shake the imaging unit
to redistribute the toner, and
then insert it.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
1 Make sure that the transfer
roller is properly installed.
2 Check the transfer roller for
contamination and damage.
Is the transfer roller free of
contamination and damage?
Go to step 9. Go to step 7.
Step 7
Remove, and then install the
transfer roller. See Transfer roller
removal.
Does the problem remain?
Go to step 8. The problem is solved.
Step 8
Replace the transfer roller.
Does the problem remain?
Go to step 9. The problem is solved.
Step 9
1 Remove the right cover. See
Right cover removal.
2 Make sure that the HVPS1
cable on the controller board
and HVPS is properly
connected.
Go to step 10. The problem is solved.
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Xerox
®
B310 Printer
Service Manual
Diagnostics and Troubleshooting