User Attendance Messages
NNoonn--XXeerrooxx SSuuppppllyy
The printer has detected a non-Xerox supply or part installed in the printer.
The Xerox printer is designed to function best with genuine Xerox supplies and parts. Use of third-
party supplies or parts may affect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Xerox supplies and parts and may deliver
unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the
intended life may damage the Xerox printer or associated components.
Warning: Use of third-party supplies or parts can affect warranty coverage. Damage caused by
the use of third-party supplies or parts may not be covered by the warranty.
If a customer accepts any and all of these risks and proceeds with the use of non-genuine supplies or
parts in the printer, then instruct the customer to press and hold X and # simultaneously from the
control panel for 15 seconds. Do not perform this action yourself.
If a customer does not want to accept these risks, then remove the third-party supply or part from the
printer and install a genuine Xerox supply or part.
If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then
instruct the customer to reset the supply usage counter.
1. From the control panel, navigate to:
Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters
2. Select the part or supply to reset, and then select Start.
3. Read the warning message, and then select Continue.
4. Press and hold X and # simultaneously for 15 seconds to clear the message.
Note: If the customer is unable to reset the supply usage counters, then the customer should
return the item to the place of purchase.
MMeetteerreedd SSuuppppllyy IInnssttaalllleedd iinn PPrriinntteerr CCoonnffiigguurreedd FFoorr
SSoolldd
The printer has detected a metered supply installed in the printer configured to use sold supply.
The printers ship with worldwide neutral toner cartridges. Initial installation of these cartridges sets
the printer to worldwide neutral configuration. The first toner cartridge replacement sets the
geographic differentiation code and toner cartridge type in NVM to that of the replacement
cartridge. To change these NVM, a supplies plan conversion code (non-PagePack) or activation code
(PagePack) code is required.
See Supplies used to resolve print quality issues for part numbers.
If an incorrect type of toner cartridge is installed, an error code is generated indicating toner
incompatibility.
Xerox
®
B310 Printer
Service Manual
87
Diagnostics and Troubleshooting
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