Xerox B310

Action Yes No
Step 6
Clean the smart chip contact.
Does the problem remain?
Go to step 7. The problem is solved.
Step 7
Reseat the smart chip contact
cable on the controller board.
Does the problem remain?
Contact the next level of support. The problem is solved.
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Action Yes No
Step 1
Check whether the imaging unit
installed is genuine and supported
by the printer model.
Is the imaging unit a genuine and
supported Xerox unit?
Go to step 3. Go to step 2.
Step 2
Install a genuine and supported
Xerox imaging unit.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
1 Check the imaging unit
contacts for contamination.
2 Check the imaging unit for
leaks and damage.
Are the imaging unit and its
contacts free of contamination
and damage?
Go to step 5. Go to step 4.
Step 4
Clean or replace the imaging unit.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
1 Check the imaging unit smart
chip contacts for
contamination.
2 Check if the contacts are bent
or damaged.
Go to step 7. Go to step 6.
92
Xerox
®
B310 Printer
Service Manual
Diagnostics and Troubleshooting