Xerox B310

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Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
990000 EErrrroorrss
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Error code
Description
Action
900.xx Unrecoverable RIP software error/
illegal trap.
See 900 service error check .
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Action Yes No
Step 1
• Perform a POR.
• Check if a 900.xx error code
appears on the display.
Does a 900.xx error code appear?
Go to step 4. Go to step 2.
Step 2
Check if another type of error code
appears instead of the 900.xx
error code.
Does a different error code
appear?
Go to step 3. Go to step 4.
Step 3
See the error code and its service
instructions in the printer service
manual.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
• Turn off the printer.
• At the rear of the printer,
disconnect the network cable,
USB cable, and the fax line.
• Turn on the printer.
Go to step 12. Go to step 5.
Xerox
®
B310 Printer
Service Manual
107
Diagnostics and Troubleshooting