Xerox B310

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Action Yes No
Step 1
Perform a print test on paper from
a fresh package, and then check
the result.
Are there print quality defects on
the test page?
Go to step 2. Go to step 3.
Step 2
Identify, and then resolve the print
quality defects. See Fixing print
quality issues.
If a supply was replaced, then
make sure that the maintenance
kit counter is reset.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Perform a feed test to check if the
printer has paper feed problems.
Does the printer have a problem
feeding paper during the test?
Go to step 4. Go to step 5.
Step 4
Resolve the feed problem.
If a transfer roller was replaced,
then make sure that the
maintenance kit counter is reset.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
Replace the affected part with a
new one.
• Fuser
• Pick roller
• Transfer roller
Does the problem remain?
Contact the next level of support. The problem is solved.
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Xerox
®
B310 Printer
Service Manual
Diagnostics and Troubleshooting