Xerox B310

Action Yes No
Step 1
Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the printer is using a third-party
cartridge, then refer the users to
their cartridge supplier.
Is the printer using a genuine and
supported Xerox toner cartridge?
Go to step 3. Go to step 2.
Step 2
Insert a genuine and supported
Xerox toner cartridge.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
1 Perform a POR.
2 Perform a print test.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
Check the status of the imaging
unit.
Is the imaging unit near its end of
life?
Go to step 5. Contact the next level of support.
Step 5
Replace the imaging unit.
Does the problem remain?
Contact the next level of support. The problem is solved.
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Note: Before performing this print quality check, print the Print Quality Test Pages. From the
control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then
perform the initial print quality check. See Performing the initial troubleshooting check .
Xerox
®
B310 Printer
Service Manual
61
Diagnostics and Troubleshooting