Xerox B310

Action Yes No
Step 1
1 Remove any packing material
left on the imaging unit.
You may need a pair of pliers
to remove pieces of plastic
inside the imaging unit.
2 Make sure that there are no
obstructions between the
charge roller and
photoconductor drum.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Remove, and then insert the toner
cartridge.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the printer is using a third-party
cartridge, then refer the users to
their cartridge supplier.
Is the printer using a genuine and
supported Xerox toner cartridge?
Go to step 5. Go to step 4.
Step 4
Insert a genuine and supported
Xerox toner cartridge.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
Remove, and then insert the
imaging unit.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Replace the imaging unit.
Does the problem remain?
Go to step 7. The problem is solved.
Step 7
1 Remove the imaging unit.
2 Clean the printhead laser glass
window with a soft cloth.
Does the problem remain?
Contact the next level of support. The problem is solved.
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Xerox
®
B310 Printer
Service Manual
Diagnostics and Troubleshooting