Action Yes No
Step 1
1 Make sure that the printer is
not placed in a cold and damp
area.
2 Print 15 simplex pages to dry
the transfer roller.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the printer is using a third-party
cartridge, then refer the users to
their cartridge supplier.
Is the printer using a genuine and
supported Xerox toner cartridge?
Go to step 4. Go to step 3.
Step 3
Insert a genuine and supported
Xerox toner cartridge.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
Check the status of the imaging
unit.
Is the imaging unit near its end of
life?
Go to step 6. Go to step 5.
Step 5
Remove, and then insert the
imaging unit.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Replace the imaging unit.
Does the problem remain?
Contact the next level of support. The problem is solved.
54
Xerox
®
B310 Printer
Service Manual
Diagnostics and Troubleshooting
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