February 2013
2-47
ColorQube® 9303 Family
03-397-00, 03-398-00, 03-399-00
Status Indicator RAPs
03-397-00 System Configuration Recovery Attempt RAP
03-397-00 System configuration is lost and an attempted recovery made (from SIM).
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 14. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
• Switch off the machine, then switch on the machine, GP 14.
• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-
domly, the cause may be due to electrical noise. Go to OF 10 Intermittent Failure RAP.
Procedure
1. Switch off the machine, then switch on the machine, GP 14.
2. Check that the SIM card is installed.
NOTE: The SIM card is also referred to as the product enablement key.
3. Check for damage to the SIM card:
•Enter dC131.
• Select CCS NVM ID 616-3 Product Configuration.
• Check that the value is set to 112 or 113 or 114. If the value is set to 49, the SIM card
is missing or damaged. Obtain a SIM card that is compatible with this machine.
4. Check that the SIM card is a valid option for this machine, GP 19. If there is a mismatch
between the SIM card and the machine then the two are not compatible. Obtain a SIM
card that is compatible with this machine.
5. Check that the battery on the NVM module PWB is located correctly and in good condi-
tion, GP 45.
6. Install new components as necessary:
• Battery, PL 3.11 Item 18.
• NVM module PWB, PL 3.11 Item 17.
• Product enablement key, PL 3.11 Item 22.
• Single board controller PWB, PL 3.11 Item 13.
7. Perform an NVM restore, refer to NVM Save and Restore, dC361.
8. If an NVM restore cannot be completed perform the following:
• Set the market region. Enter dC134, set value to appropriate market region.
• Enter Service Admin.
a. Press and hold the # key, * key and the Stop key.
b. Enter the passcode 2732. Touch the Enter button on the UI.
c. Select machine status / Paper Management / Tray Contents
d. Set the tray 3 contents as appropriate to the machine location A4 or 8.5 x 11
inch.
9. Rest all counters and exit diagnostics.
03-398-00, 03-399-00 SIM Card Fault RAP
03-398-00 SIM card serial number mismatch between the option and the machine
03-399-00 SIM card data cannot be processed by the machine.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 14. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Switch off the machine, then switch on the machine, GP 14.
2. Check that the machine serial number is correct, refer to dC132.
3. Check that the SIM card is a valid option for this machine, GP 19. There is a mismatch
between the SIM card and the machine and the two are not compatible. Obtain a SIM
card that is compatible with this machine.
NOTE: A pre-serialized SIM card will be required. Escalate the request through normal
channels.
NOTE: The SIM card is also referred to as the product enablement key.
4. Install new components as necessary:
• Product enablement key, PL 3.11 Item 22.
• Single board controller PWB, PL 3.11 Item 13.
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