3-86 Phaser 6121MFP Service Manual
Error Messages and Codes
14A3 Scanner Head Failure
The intensity of the light emitted from the exposure lamp of the scanner falls short
of the specified value.
Initial Actions
Power down and reboot the printer.
Procedure
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Scanner, PL2.0.4
■ Image Processor Board,
PL13.0.29/30
■ Board Locations (page 2-10)
Troubleshooting Procedure Table
Step Action and Questions Yes No
1 Check the connectors on the Image
Processor Board.
Are the connectors seated properly?
Go to step 2. Reseat the
connectors. If
the problem
persists, go to
step 2.
2 Replace the Scanner (page 8-31).
Does the problem persist?
Go to step 3. Complete.
3 Change the Image Processor Board
(page 8-66).
Complete.
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