Phaser 6121MFP Service Manual 5-21
Print-Quality Troubleshooting
Void Areas and White Spots
Missing spots or areas on the copy.
Initial Actions
Perform the initial actions listed on page 5-5.
4 Has the problem been 
eliminated?
Complete. Replace the following 
units until the 
problem is 
eliminated:
Toner Cartridge 
(page 8-20),
Laser Unit 
(page 8-50),
High Voltage Board 
(page 8-57).
Troubleshooting Reference Table
Applicable Parts Example Print
■ Imaging Unit, 
PL4.0.13
■ Transfer Roller, 
PL7.1.10
■ Toner Cartridge 
(See 
consumables 
parts list)
■ Fuser, PL11.0.18
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Print Test Pattern 3 
(page 5-7).
Is the error present in only 
one color?
Replace the toner 
cartridge associated 
with the defect. If the 
defect persists, go to 
step 2.
Go to step 2.
Troubleshooting Procedure Table (continued)
Step Actions and Questions Yes No
Chrysanthemum x morifolium
Partial Band
Repeating Defects
Chrysanthemum x morifolium