Phaser 6121MFP Service Manual 5-33
Print-Quality Troubleshooting
Uneven Density in the Feed Direction
The density of the print along the length of the copy is inconsistent.
Initial Actions
Perform the initial actions listed on page 5-5.
Troubleshooting Reference Table
Applicable Parts Example Print
■ Imaging Unit, PL4.0.13
■ High Voltage Board, PL13.0.6
■ Laser Unit, PL4.0.2
■ Transfer Roller, PL7.1.10
■ Toner Cartridge (See consumables 
parts list)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Print Test Pattern 3 
(page 5-7).
Is the error present in only 
one color?
Replace the toner 
cartridge associated 
with the defect. If the 
defect persists, go to 
step 2.
Go to step 2.
2 Is the contact terminal of 
the Imaging Unit dirty?
Clean the contact 
terminal. If the error 
persists, go to step 3.
Go to step 3.
3 Is the Laser Unit window 
surface dirty?
Carefully clean the 
surface. If problem 
persists, go to step 4.
Go to step 4.
4 Has the problem been 
eliminated?
Complete. Replace the following 
units, listed in order, 
until problem is 
eliminated:
Imaging Unit 
(page 8-6),
Laser Unit 
(page 8-50),
High Voltage Board 
(page 8-57).
Color Uneven or Wrong (Process Direction)
Chrysanthemum x morifolium