4-32 Phaser 6121MFP Service Manual
General Troubleshooting
Macintosh Troubleshooting (Mac OS 10.2 and Higher)
The following procedures eliminates cabling, communication, and connection
problems. Once you complete these steps, print a test page from your software
application.
Macintosh Troubleshooting OS 10.2 Step-by-Step
Perform these steps only for Mac OS 10.2 and higher.
1. For AppleTalk, perform the steps below. For TCP/IP, proceed to step 2.
a. From the printer’s Control Panel, verify that the EtherTalk is enabled. If it
not, enable EtherTalk, and reset the printer.
b. Print the Configuration page and verify that EtherTalk is enabled.
c. From the Configuration page, verity the Zone. If you have multiple zones
on your network, verify that your printer appears in the desired zone.
2. Open the Network Utility and click the Ping tab.
3. Enter the printer’s IP address.
4. Click Ping. If you do not get a response, verify that your TCP/IP settings are
correct for your printer and computer.
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