Xerox PHASER 6121MFP - General Printer Problems

Phaser 6121MFP Service Manual 4-5
General Troubleshooting
General Printer Problems
Symptom Cause Solution
No power to the printer. The power cord is not
correctly plugged
into the outlet.
Turn off the printer if
on, confirm that the
power cord is correctly
plugged in, then turn
on the printer.
Something is wrong
with the outlet
connected to the
printer.
Plug another
electrical device into
the outlet and see
whether it operates
properly.
The power switch is
not correctly turned
on.
Turn off the printer,
then turn on the
printer.
The printer is
connected to an
outlet with a voltage
or frequency that
does not match the
printer specifications.
Use a power source
with the
specifications listed in
“Electrical
Specifications” on
page 1-14.
The control panel displays the
Toner Low message much sooner
than expected.
One of the toner
cartridges may be
defective.
Remove the toner
cartridges and inspect
them for damage.
Replace any that are
damaged.
Printed with heavy
toner coverage.
Check the paper
specifications to
ensure you are using
the correct type. Also
check that you are
using Xerox-approved
toner.
Cannot print. The tray is out of
paper.
Verify that at least
Tray 1 is loaded with
paper, in place, and
secure.
There is a paper
misfeed or jam.
Clear the misfed
paper. See “Jam
Errors” on page 3-57.