5-20 Phaser 6121MFP Service Manual
Print-Quality Troubleshooting
Gradation Reproduction Failure
The overall image becomes less and less clear with each copy.
Initial Actions
Perform the initial actions listed on page 5-5.
• Verify the media settings are correct at the Control Panel.
Troubleshooting Reference Table
Applicable Parts Example Print
■ Laser Unit, PL4.0.2
■ Imaging Unit, PL4.0.13
■ High Voltage Board, 
PL13.0.6
■ Toner Cartridge (See 
consumables parts list)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Print Test Pattern 3 
(page 6-32).
Is the error present in only 
one color?
Replace the toner 
cartridge associated 
with the defect. If the 
defect persists, go to 
step 2.
Go to step 2.
2 Inspect the Imaging Unit. 
Is the outside of the unit 
dirty?
Clean the unit. If 
problem persists, go 
to step 3.
Go to step 3.
3 Inspect the laser window.
Is the outside of the 
surface dirty?
Carefully clean the 
surfaces. If the 
problem persists, go 
to step 4.
Go to step 4.