4-8 Phaser 6121MFP Service Manual
General Troubleshooting
When copying or scanning with
the auto document feeder, a
band appears at the end of the
image or paper (5 to 6 mm).
A malfunction may
have occurred while
paper was being
transferred with the
auto document
feeder.
■ If a band appears
in the copy after
copying, select a
copy density
setting that is one
level darker.
■ If a band appears
in the image after
scanning, scan
using the document
glass instead of the
auto document
feeder.
Cannot copy using the auto
document feeder.
Envelope DL or
Envelope C6 is set to
the auto document
feeder.
Place the document
on the document
glass. With the
Envelope DL size,
some areas may not
be copied.
Scanned images are not clear. Resolution is set to
150 x 150 dpi while
the Original
Document Type is set
to Mixed or Text.
Set the Original
Document Type to
Photo.
Some areas of the scanned
image are missing.
Acrobat 8
(Macintosh version)
is used for scanning
the image.
With the Acrobat
Scan setting, turn off
the OCR and Filtering
functions.
The paper is wrinkled. The paper is moist
from humidity or
spilled water.
Remove the moist
paper and replace it
with new, dry paper.
The media feed roller
or Fuser is defective.
Inspect them for
damage.
You are using
unsupported media
(wrong size,
thickness, type, etc.).
Use Xerox-approved
media only. See
“Media and Tray
Specifications” on
page 1-15.
Data was sent to the printer but
it does not print.
An error message is
displayed in the
control panel menu.
Handle according to
the message
displayed.
It takes a very long time to
transfer scan data to the USB
flash drive.
The response time
may be slow
depending on the
USB memory device
that is used.
Wait until the transfer
is finished.
You cannot enter Scan mode or
Fax mode.
An error has occurred
in Copy mode.
Correct the cause of
the error and then
select a different
mode.
Symptom Cause Solution
To Next Page
Loading...
