Phaser 6121MFP Service Manual 4-17
General Troubleshooting
Fax Reception Failure Troubleshooting
Troubleshooting Procedure Table
Step Action and Questions Yes No
1 Is the printer turned on? Go to step 2. Turn the
printer on and
have the fax
resent to the
printer. If the
problem
persists, go to
step 2.
2 Is the printer loaded with paper? Go to step 3. Load the
printer with
paper.
3 Check the control panel for indication
of a paper jam. Is there a paper jam?
Clear the paper
jam and resend
the fax.
Go to step 4.
4 Is the printer in Admin. Management
Mode?
If the printer is
in the Admin.
Management
Mode, it is
unable to
receive faxes.
Log out of
Admin.
Management
Mode and
resend the fax.
Go to step 5.
5 If the recipient password has been set
the printer will not accept faxes. Is the
recipient password set?
Set Memory
Receive mode
to Off. (Fax
Default Setup
> Receive
Option >
Memory
Receive)
Go to step 6.
6 Is the receiving printer set to Manual
Receive Mode? (Fax Default Setup >
Receive Option > Receive Mode)
Change the
Receive Mode
to Auto
Receive.
Go to step 7.
7 Was the original document loaded
properly at the sending machine?
NOTE
The poor image quality of received fax
may be caused by the TX machine.
Go to step 8. Have the
sender resend
the fax. If the
problem
persists, go to
step 8.
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