Xerox PHASER 6121MFP - Page 217

Phaser 6121MFP Service Manual 4-23
General Troubleshooting
4 Check the line type.
■ Confirm that the line is not an
ISDN/xDSL/IP phone line but an
analog line.
■ If no dial tone is present at Off hook,
the line may be faulty.
For PSTN:
■ Is there a continuous tone present at
the hook?
■ Does the cable have 2 conductors?
Manually
dial any local
phone
number
using touch
tone.
Go to step 5.
5 Is the line a PBX? Go to step 8. Request the
telephone
company for
a line repair.
6 Update Fax Setting information for a
new fax job.
Send a fax to another fax machine.
Did the fax transmit?
Go to step
10.
Go to step 7.
7 Check the outside line prefix is added.
Is the fax number correct?
Check
System >
Admin
Menu > Fax
Settings:
Ans Select
Line Type
Dialing Type
Retry the fax
transmission.
8 Manually dial any local phone number
using touch tone with the outside line
prefix (i.e., 9).
Is there a connection?
Go to step 3. Go to step 9.
9 Check for the pulse. Manually dial using
pulse 20PPM.
Is there a connection?
Go to step 3. Set pulse to
10PPM.
Go to step 3.
10 Receive a fax from another fax machine.
Did the reception complete?
Complete.
Connect
additional
devices such
as external
telephone
and
answering
machine.
Go to step
11.
11 Replace the Image Processor Board
(page 8-66).
Complete.
Troubleshooting Procedure Table (continued)
Step
Actions and Questions Yes No