5-32 Phaser 8400/8500/8550/8560 Color Printer Service Manual
Print-Quality Troubleshooting
Initial Actions
■ Check the media used is supported by this printer.
■ Check that the paper path is clean and clear of debris.
Troubleshooting Reference
Applicable Parts Example Print
■ Preheater
■ Drum Maintenance Kit
■ Transfix Components
Wrinkling Troubleshooting Procedure
Step Questions and Actions
Yes No
1 Try a higher quality or heavier media type
from an unopened fresh ream of paper.
Did this correct the problem?
Complete. Go to Step 2.
2 Increase the margin size of the image.
Wrinkling generally occurs in solid fills near
the print’s edge.
Did this correct the problem?
Complete. Go to Step 3.
3 Did the “wrinkle” occur printing the duplex
side only?
Replace the
Preheater
Go to step 4.
4 Inspect, clean, or if necessary, replace the
Drum Maintenance Kit.
Did this correct the problem?
Complete. Go to Step 5.
5 Inspect the transfix components. Replace in the following order:
■ Transfix Roller
■ Transfix Camshaft
■ Transfix Load Arms
■ Transfix Load Module.
s8500-047
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