Xerox Phaser 8500 - Page 95

Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-27
Error Messages and Codes
Troubleshooting Procedure for 13,008 to 13,010 Error Code (Drum Heater)
Step Questions and Actions
Yes No
1 Check that the ambient room temperature is
within specifications (see
“Environmental
Specifications” on page 1-12).
Is the room too cold or too hot?
Advise
customer.
Go to Step 2.
2 Ensure ground integrity (see “Ensuring
Ground Integrity” on page 4-65).
Are all components grounded properly?
Go to Step 3. Resolve
ground
integrity.
3 Is the error code associated with an
overheat condition?
Go to Step 4. Go to Step 6.
4 Verify clearance for adequate air flow.
Are any of the vents blocked?
Advise
customer.
Go to Step 5.
5 Using Service Diagnostics, run the Drum
Fan Motor test.
Did the test pass?
Go to Step 6. Replace the
Drum Fan
and/or the
harness.
6 Check the Electronics Module Fan.
Is the fan operating correctly?
Go to Step 7. Replace the
Electronics
Module Fan.
7 Using Service Diagnostics, run the Drum
Temperature Sensor test.
Did the test pass?
Go to Step 8. Replace the
Drum
Temperature
Sensor.
8 Using Service Diagnostics, run the Drum
Heater test.
Did the test pass?
Replace the
Drum
Temperature
Sensor.
9 Check continuity of the F0130 fuse on the
Preheater.
Is the fuse blown?
Replace the
Preheater.