Xerox WorkCentre 5024 Service Manual

06/2014
3-1
WC 5022/5024
Image Quality Troubleshooting
Version 1.0
3 Image Quality Troubleshooting
3.1 Introduction
3.1.1 Composition of Chapter 3 Image Quality Troubleshooting ................................... 3-3
3.1.2 Test Pattern........................................................................................................... 3-3
3.1.3 Things to Note when Replacing the Drum Cartridge............................................. 3-4
3.1.4 Image Quality Troubleshooting ............................................................................. 3-4
3.2 Image Quality RAPs
IQ1 IOT Image Quality Entry RAP .................................................................................. 3-5
IQ2 IIT Image Quality Entry RAP .................................................................................... 3-5
IQ3 Low Image Density RAP .......................................................................................... 3-6
IQ4 Wrinkled Image RAP................................................................................................ 3-6
IQ5 Residual Image(Ghosting)RAP ................................................................................ 3-7
IQ6 Background RAP...................................................................................................... 3-7
IQ7 Deletion RAP............................................................................................................ 3-8
IQ8 Skew/Misregistration RAP........................................................................................ 3-8
IQ9 Process Direction Bands,Streaks,and Smears RAP................................................ 3-9
IQ10 Unfused Copy/Toner Offset RAP ........................................................................... 3-9
IQ11 Repeating Bands,Streaks,Spots,and Smears RAP................................................ 3-10
IQ12 Mottle RAP ............................................................................................................. 3-10
IQ13 Spots RAP.............................................................................................................. 3-11
IQ14 Black Prints RAP................................................................................................... 3-11
IQ15 Blank Image RAP.................................................................................................. 3-12
3.3 Image Defect Sample
3.3.1 IOT Image Defect Sample..................................................................................... 3-13
3.3.2 IIT Image Defect Sample ...................................................................................... 3-13
IDS1 Auger Mark............................................................................................................ 3-14
IDS2 Strobing (27mm or 13.5mm Pitch Density) ........................................................... 3-15
IDS3 White Streaks (Process Direction) ........................................................................ 3-15
IDS4 Black Bands .......................................................................................................... 3-16
IDS5 Toner Contamination............................................................................................. 3-16
IDS6 Toner Splattering................................................................................................... 3-17
IDS7 White Spots (Irregular).......................................................................................... 3-17
IDS8 Regular Blank Areas In Process Direction (Spots, Streaks, Bands etc.) .............. 3-18
IDS9 Regular Toner Contamination In Process Direction (Spots, Streaks, Bands etc.) 3-19
IDS10 Regular Toner Contamination In Process Direction (Side 2) .............................. 3-20
IDS11 Moire Due to Interference With Copy Documents............................................... 3-20
IDS12 Light Background Due to Background Suppression in Copies of Documents With
Frames............................................................................................................................ 3-21
IDS13 Background Smear When Using Platen Copy With Non-Standard Documents . 3-22
IDS14 Fluctuation In Background Suppression Values for Copies of Documents With Medium
Density............................................................................................................................ 3-22
IDS15 Defects Related To Scan Print............................................................................ 3-23
IDS16 Cold Start Dew.................................................................................................... 3-23
IDS17 Static Electricity Offset ........................................................................................ 3-24
3.4 Fusing Unit Paper Wrinkle Alignment Adjustment ................................................... 3-25
3.5 Cycle Table .............................................................................................................. 3-27

Xerox WorkCentre 5024 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	600 x 600 DPI
Time to first page (black, normal)	14 s
Print speed (black, normal quality, A3)	12 ppm
Print speed (black, normal quality, A4/US Letter)	24 ppm
Duplex print speed (black, normal quality, A4/US Letter)	17 ppm
Copy speed (black, normal quality, A3)	12 cpm
Copy speed (black, normal quality, A4)	24 cpm
Scan to	E-mail, PC
Scan drivers	TWAIN
Scanner type	ADF scanner
Scan speed (black)	22 ppm
Scan speed (color)	13 ppm
Faxing	-
Modem speed	33.6 Kbit/s
Printing colors	Black
Maximum duty cycle	25000 pages per month
Recommended duty cycle	0 - 25000 pages per month
Number of print cartridges	2
Wi-Fi	No
Email protocols	SMTP
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Internal memory	256 MB
Standard interfaces	USB 2.0
Display	LCD
Product color	Gray
Market positioning	Business
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64
Paper input type	Paper tray
Total input capacity	350 sheets
Total output capacity	- sheets
Maximum input capacity	1850 sheets
Total number of input trays	5
Paper tray media types	Labels, Plain paper, Recycled paper
Paper tray media weight	60 - 90 g/m²
ISO A-series sizes (A0...A9)	A3, A4
ISO B-series sizes (B0...B9)	B4, B5
Maximum ISO A-series paper size	A3
Power consumption (average operating)	- W
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	574 mm
Width	594.3 mm
Height	581.6 mm