Name: Xerox WorkCentre 5024
Brand: Xerox
Rating: 4 (1 reviews)

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06/2014

3-6

WC 5022/5024

3.1.4 Image Quality Troubleshooting

Version 1.0

Image Quality Troubleshooting

IQ3 Low Image Density RAP

Overall low density of images.

Procedure

Check for contamination on the Platen Glass. The Platen Glass is clean.

Clean any contamination on the Platen. If it is very dirty, replace the Top Cover (PL 1.2)

(REP 1.2.1).

Check the drum ground contact point for contamination and distortion. The drum ground

contact point is clean and there is no distortion.

Clean the drum ground contact point. Correct the distortion.

Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ON

and print. The problem reoccurs.

End

Enter the Diag Mode and set '30' into Chain-Link 752-350. Then, set '10' into Chain-Link 752-

230. Exit from the Diag Mode and make a printout.

If the problem reoccurs, enter the Diag Mode again, set '20' into Chain-Link 752-230, and

make another printout. (The maximum value that can be set for 752-230 is '30').

Install the new Drum Cartridge (PL 8.1) (REP 8.1.1) securely. Turn the power OFF then ON

and print. The problem reoccurs.

End

Print a page that is entirely black. During the print cycle, turn OFF the power after the feeding

sound is heard. (i.e. forcing to stop the transfer in mid-progress). Check the surface of the

Drum. There is a considerable amount of toner left on the surface of the drum.

Replace the ESS/MCU PWB (PL 18.3) (REP 18.3.2).

Replace the BTR Roll (PL 6.1) (REP 4.1.1), followed by the HVPS (PL 18.3) (REP 18.1.2) and

the ESS/MCU PWB (PL 18.3) (REP 18.3.2).

IQ4 Wrinkled Image RAP

The printed paper is creased, folded or torn.

Procedure

Check the paper type. Paper used is within specifications.

Use paper within specifications.

Use paper from a freshly opened packet. The problem reoccurs.

End

Remove the Fusing Unit (PL 7.1) (REP 7.1.1) and reinstall it. Turn the power OFF then ON and

print. The problem reoccurs.

End

Check for foreign substances and distortion in the paper transport path. No distortion or for-

eign substances are found in the paper transport path.

Remove the foreign substances. Correct the distortion.

Replace the Fusing Unit (PL 7.1) (REP 7.1.1).

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Xerox WorkCentre 5024 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	600 x 600 DPI
Time to first page (black, normal)	14 s
Print speed (black, normal quality, A3)	12 ppm
Print speed (black, normal quality, A4/US Letter)	24 ppm
Duplex print speed (black, normal quality, A4/US Letter)	17 ppm
Copy speed (black, normal quality, A3)	12 cpm
Copy speed (black, normal quality, A4)	24 cpm
Scan to	E-mail, PC
Scan drivers	TWAIN
Scanner type	ADF scanner
Scan speed (black)	22 ppm
Scan speed (color)	13 ppm
Faxing	-
Modem speed	33.6 Kbit/s
Printing colors	Black
Maximum duty cycle	25000 pages per month
Recommended duty cycle	0 - 25000 pages per month
Number of print cartridges	2
Wi-Fi	No
Email protocols	SMTP
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Internal memory	256 MB
Standard interfaces	USB 2.0
Display	LCD
Product color	Gray
Market positioning	Business
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64
Paper input type	Paper tray
Total input capacity	350 sheets
Total output capacity	- sheets
Maximum input capacity	1850 sheets
Total number of input trays	5
Paper tray media types	Labels, Plain paper, Recycled paper
Paper tray media weight	60 - 90 g/m²
ISO A-series sizes (A0...A9)	A3, A4
ISO B-series sizes (B0...B9)	B4, B5
Maximum ISO A-series paper size	A3
Power consumption (average operating)	- W
Sustainability certificates	ENERGY STAR