Name: Xerox WorkCentre 5024
Brand: Xerox
Rating: 4 (1 reviews)

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06/2014

3-12

WC 5022/5024

3.1.4 Image Quality Troubleshooting

Version 1.0

Image Quality Troubleshooting

IQ15 Blank Image RAP

Paper is printed completely white.

Procedure

Check the installation of the ROS Assembly. The ROS Unit is installed correctly.

Install the ROS Assembly (PL 2.1) (REP 2.1.1) correctly.

Check the drum ground contact point for contamination and distortion. The drum ground

contact point is clean and there is no distortion.

Clean the drum ground contact point. Correct the distortion.

Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ON

and print. The problem reoccurs.

End

Install the new Drum Cartridge (PL 8.1) (REP 8.1.1) securely. Turn the power OFF then ON

and print. The problem reoccurs.

End

Print a page that is entirely black. During the print cycle, turn OFF the power after the feeding

sound is heard. (i.e. forcing to stop the transfer in mid-progress). Check the surface of the

Drum. There is a considerable amount of toner left on the surface of the drum.

Check the connection of the P/J140, P/J410, P/J160, and P/J411 connectors. The

connectors are connected correctly.

Connect the connector cable securely.

Check the installation of the ROS Assembly (PL 2.1) (REP 2.1.1). The ROS Assembly

is installed securely.

Install the ROS Assembly (PL 2.1) (REP 2.1.1) securely.

Measure the voltage between the ESS/MCU PWB (PL 18.3) (REP 18.3.2) P410 pin-1

and pin-2. The voltage is +5VDC.

Replace the ESS/MCU PWB (PL 18.3) (REP 18.3.2).

Check the connection between J140 and J410 for open circuit and short circuit. The

connection between J140 and J410 is conducting normally with no open circuit

and no short circuit.

Repair the open circuit or short circuit.

Replace the ROS Assembly (PL 2.1) (REP 2.1.1), followed by the ESS/MCU PWB (PL

18.3) (REP 18.3.2).

Replace the BTR Roll (PL 6.1) (REP 4.1.1), followed by the HVPS (PL 18.3) (REP 18.1.2) and

the ESS/MCU PWB (PL 18.3) (REP 18.3.2)).

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Xerox WorkCentre 5024 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	600 x 600 DPI
Time to first page (black, normal)	14 s
Print speed (black, normal quality, A3)	12 ppm
Print speed (black, normal quality, A4/US Letter)	24 ppm
Duplex print speed (black, normal quality, A4/US Letter)	17 ppm
Copy speed (black, normal quality, A3)	12 cpm
Copy speed (black, normal quality, A4)	24 cpm
Scan to	E-mail, PC
Scan drivers	TWAIN
Scanner type	ADF scanner
Scan speed (black)	22 ppm
Scan speed (color)	13 ppm
Faxing	-
Modem speed	33.6 Kbit/s
Printing colors	Black
Maximum duty cycle	25000 pages per month
Recommended duty cycle	0 - 25000 pages per month
Number of print cartridges	2
Wi-Fi	No
Email protocols	SMTP
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Internal memory	256 MB
Standard interfaces	USB 2.0
Display	LCD
Product color	Gray
Market positioning	Business
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64
Paper input type	Paper tray
Total input capacity	350 sheets
Total output capacity	- sheets
Maximum input capacity	1850 sheets
Total number of input trays	5
Paper tray media types	Labels, Plain paper, Recycled paper
Paper tray media weight	60 - 90 g/m²
ISO A-series sizes (A0...A9)	A3, A4
ISO B-series sizes (B0...B9)	B4, B5
Maximum ISO A-series paper size	A3
Power consumption (average operating)	- W
Sustainability certificates	ENERGY STAR