Name: Xerox WorkCentre 5024
Brand: Xerox
Rating: 4 (1 reviews)

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06/2014

3-10

WC 5022/5024

3.1.4 Image Quality Troubleshooting

Version 1.0

Image Quality Troubleshooting

IQ11 Repeating Bands,Streaks,Spots,and Smears RAP

Black lines or blank areas running along the paper in h.orizontal direction.

Procedure

Check the operating parts of the IIT Carriage for foreign substances and distortion. No distor-

tion or foreign substances are found in the operating parts of the carriage.

Remove the foreign substances. If the Pulley, Shaft, IIT Carriage Belt (PL 1.3) (REP

1.3.2), etc. is deformed, replace it.

Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ON

and print. The problem reoccurs.

End

Install the new Drum Cartridge (PL 8.1) (REP 8.1.1) securely. Turn the power OFF then ON

and print. The problem reoccurs.

End

Check the surface of the BTR for contamination and distortion. The surface of the BTR is

clean and there is no distortion.

Clean the BTR. If there is distortion, replace the BTR Roll (PL 6.1) (REP 4.1.1).

Check the pitch of the black lines or blank areas. The pitch of the black lines is approx. 78

mm (Heat Roll circumference).

Clean the Heat Roll. If there is difficulty in removing the contamination, replace the Fusing

Unit (PL 7.1) (REP 7.1.1).

Replace the ROS Assembly (PL 2.1) (REP 2.1.1), followed by the ESS/MCU PWB (PL 18.3)

(REP 18.3.2).

IQ12 Mottle RAP

A phenomenon where an uneven density is occurring in the high density patch image.

Procedure

Check the paper type. Paper used is within specifications.

Use paper within specifications.

Use paper from a freshly opened packet. The problem reoccurs.

End

Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ON

and print. The problem reoccurs.

End

Install the new Drum Cartridge (PL 8.1) (REP 8.1.1) securely. Turn the power OFF then ON

and print. The problem reoccurs.

End

Check the surface of the BTR for contamination and distortion. The surface of the BTR is

clean and there is no distortion.

Clean the BTR. If there is distortion, replace the BTR Roll (PL 6.1) (REP 4.1.1).

Remove the HVPS and reinstall it. Turn the power OFF then ON and print. The problem

reoccurs.

End

Replace the ESS/MCU PWB (PL 18.3) (REP 18.3.2).

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Xerox WorkCentre 5024 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	600 x 600 DPI
Time to first page (black, normal)	14 s
Print speed (black, normal quality, A3)	12 ppm
Print speed (black, normal quality, A4/US Letter)	24 ppm
Duplex print speed (black, normal quality, A4/US Letter)	17 ppm
Copy speed (black, normal quality, A3)	12 cpm
Copy speed (black, normal quality, A4)	24 cpm
Scan to	E-mail, PC
Scan drivers	TWAIN
Scanner type	ADF scanner
Scan speed (black)	22 ppm
Scan speed (color)	13 ppm
Faxing	-
Modem speed	33.6 Kbit/s
Printing colors	Black
Maximum duty cycle	25000 pages per month
Recommended duty cycle	0 - 25000 pages per month
Number of print cartridges	2
Wi-Fi	No
Email protocols	SMTP
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Internal memory	256 MB
Standard interfaces	USB 2.0
Display	LCD
Product color	Gray
Market positioning	Business
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64
Paper input type	Paper tray
Total input capacity	350 sheets
Total output capacity	- sheets
Maximum input capacity	1850 sheets
Total number of input trays	5
Paper tray media types	Labels, Plain paper, Recycled paper
Paper tray media weight	60 - 90 g/m²
ISO A-series sizes (A0...A9)	A3, A4
ISO B-series sizes (B0...B9)	B4, B5
Maximum ISO A-series paper size	A3
Power consumption (average operating)	- W
Sustainability certificates	ENERGY STAR