Agilent 4150 TapeStation System Manual 221
Troubleshooting
10
Collecting Troubleshooting Information
Collecting Troubleshooting Information
A dedicated feature within the TapeStation Analysis software assists you in
your dialog with Agilent technical support experts. For troubleshooting in a
support case you might be asked to run the “Hardware Troubleshooting” on
page 117 and then export log files using the menu File > Help > Export Log Files.
The collected files contain internal log files generated by your TapeStation
system, diagnostic information and result files from the past Instrument
Diagnostic. For your convenience, this complete set is collected from various
folder locations and provided as a ZIP file on the desktop to be sent out to
Agilent technical support experts. Be aware that this package of log files does
not include data files, experimental information or sample information. To
properly describe your issue completely, you need to collect and compile this
information in addition.
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