212 Agilent 4150 TapeStation System Manual
10
Troubleshooting
Instrument Communication
Instrument Communication
Instrument and Laptop
This section gives an overview on good practices which help to mitigate
instrument communication issues originating from the control laptop and
instrument.
• Always power up the TapeStation System in this order:
a Laptop - allow computer to boot up entirely.
b Instrument - keep lid closed during powering it on.
c TapeStation Controller software
See also “Preparing the Instrument” on page 65
• Ensure that all data files are stored to a local folder on the laptop first.
Copy data only later to network drives. Network connection stability might
be insufficient to store data during analytical runs. This can cause data loss
and application crashes.
• Operating system regional settings must be set to English (US).
• Do not install additional software applications onto laptops containing the
TapeStation Controller software. Review the latest ReadMe.pdf for the
TapeStation system.
• Do not use other USB devices while using the TapeStation instrument. The
imaging module in the TapeStation instrument is a high resolution device
that can utilize the entire bandwidth of the USB link during imaging. Use of
other USB devices at the same time can cause timing issues with the
imaging module that causes the data acquisition to fail. The use of a USB
mouse is not critical.
• All users should always log off entirely from the laptop in case more than
one user is set up in the operating system. Processes from other users
remain active in the background and can contribute to communication
issues. If in doubt, reboot the laptop.
• Power down the laptop and instrument when not in use. Powering down the
laptop terminates active processes that might become disturbing. These
processes might originate from other applications that were started.
• Always download antivirus software onto the TapeStation laptops. See the
latest ReadMe.pdf for known problems or limitations.
• Keep your system up to date with Windows updates.
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