Agilent 4150 TapeStation System Manual 215
Troubleshooting
10
Instrument Communication
Universal Corrective Actions
This compilation of universal corrective actions will help to eliminate
instrument communication issues.
In case you encounter intermittent communication issues when connecting
the instrument to the laptop, follow these steps:
1 Check if power and USB cables are plugged into the instrument.
2 Try a different USB port. Wait 1 minute between unplugging and
re-plugging to another USB port. Check if the original issue persists.
3 Restart the instrument with closed lid. Check if the original issue persists.
4 Restart the computer and the instrument. Check if the original issue
persists.
5 Try a different USB port after the computer was restarted and the
instrument was initialized again. Check if the original issue persists.
6 Make sure all required Windows updates are present. See the latest
ReadMe.pdf for reference.
7 Uninstall and reinstall the latest TapeStation software from the original
media. Make sure all required Windows updates are installed.
In case above steps did not resolve the original issue, the laptop might need
to be re-imaged. This process is supported by the recovery media supplied
with the system.
1 Carefully backup important data first.
2 Reimaging is done with the media provided in the shipment of the
TapeStation system.
3 Set up the Windows operating system with regional settings English-US.
Executing the System diagnosis ( “Instrument Diagnosis” on page 114) to verify the
suitability of your laptop and proper functions of your instrument assists you to identify
and correct connection issues of the system.
Ensure that the TapeStation instrument is NOT connected to the laptop during software
installation or update. Else device drivers might be malfunctioning.
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