20 Agilent Restricted Agilent 5110/5100 ICP-OES Service Manual
2 Call Qualification
Customer Help Guide
Performance Issues
• Instrument Test Descriptions
Performance issues (Marked in Red outline above) can be attributed to Sample Introduction
Setup including cleanliness, Wavelength Calibration, Method setup and Applications. Take
the following steps to identify the issue.
11 Check tubing for correct installation including pump tube tension and check spraychamber is
draining correctly.
12 Check Nebulizer back pressure. On the Dashboard tab to ensure it’s clear of blockages.
13 For Performance related failures refer to the following:
• Analytical Sensitivity failures
• Precision Failures
14 Recalibrate instrument Wavelengths and Detector Dark Current offsets.
• Instrument Calibration
15 Verify Method Parameters are suitable.
16 If problem still can’t be resolved ask for Error Log to be sent through for analysis before
escalating to next level.
• Instrument Error Log location
17 If Parts Prediction is required go to itroubleshoot Parts Predict for more accurate prediction
of parts required or go to:
Spare Parts
• Instrument Covers
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