Preventive Maintenance and Troubleshooting
Dropped sample vial
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Dropped sample vial
When you find a mishandled sample vial, check:
• Are there folds or wrinkles in the crimp cap, especially near the neck of 
the sample vial? For more information, see “Crimp capping sample vials” 
on page 30.
• Are you using the correct sample vials? Is the distance from the vial 
bottom to the top of the neck about 28.4 mm? For more information, see 
“Specifications“in chapter 2.
• If you use labels on the sample vials, are they the correct size? For more 
information, see “Selecting and installing syringes” on page 49.
• The installation of the tray bracket on the injector bracket. Specifically, 
check the location of the three standoffs used to attach the tray bracket to 
the injector bracket. See the installation guide for the tray bracket.
• The installation of the tray on the mounting bracket. Be sure that it is 
pushed all the way to the alignment pin and locked in place. See “Mounting 
the tray” on page 15.
• For obstacles to the tray arm or injector turret. Remove any obstacles.
• The condition of the tray quadrants and turret. Clean any residue from the 
sample positions. If a temperature-controlled liquid is being pumped 
through the quadrants, see “Controlling sample vial temperatures” on 
page 168.