Preventive Maintenance and Troubleshooting
Contacting Agilent Technologies
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Contacting Agilent Technologies
This section contains information on how to obtain Agilent Technologies
service and how to ship or store the equipment.
Obtaining Agilent Technologies service
To obtain service, contact your local sales or support office.
If you compile the following information before you call, Agilent Technologies
can give you better service:
• The instrument’s name, model number, and serial number (e.g., G1513A
injector module, 1111A11111). These numbers are on the unit
identification label.
• A full description of the symptoms or problem.
• The maintenance agreement number(s).
• The date that Agilent Technologies shipped the instrument to you.
• Your complete return address and telephone number.
• Your local contact.
Maintenance Agreement
Number(s)
Bar Code Reader
Controller
Injector (1)
Tray
Injector (2)
Model No. Serial No. Shipped