682 Chapter9
If You Have a Problem
Returning Your Spectrum Analyzer for Service
Other Packaging
CAUTION Spectrum Analyzer damage can result from using packaging materials
other than those specified. Never use styrene pellets in any shape as
packaging materials. They do not adequately cushion the equipment or
prevent it from shifting in the carton. They cause equipment damage by
generating static electricity and by lodging in the analyzer fan.
Repackage the analyzer in the original packaging materials or with
commercially available materials described in steps 4 and 5, below.
1. Attach a completed service tag to the instrument.
2. Install the front-panel cover on the instrument.
3. Wrap the instrument in antistatic plastic to reduce the possibility of
damage caused by electrostatic discharge.
4. Use the original materials or a strong shipping container that is
double-walled, corrugated cardboard carton with 159 kg (350 lb)
bursting strength. The carton must be both large enough and strong
enough to accommodate the analyzer and allows at least 3 to 4
inches on all sides of the analyzer for packing material.
5. Surround the equipment with at least 3 to 4 inches of packing
material, or enough to prevent the equipment from moving in the
carton. If packing foam is unavailable, the best alternative is SD-240
Air Cap™ from Sealed Air Corporation (Commerce, CA 90001). Air
Cap looks like a plastic sheet covered with 1-1/4 inch air-filled
bubbles. Use the pink-colored Air Cap to reduce static electricity.
Wrap the equipment several times in this material to both protect
the equipment and prevent it from moving in the carton.
6. Seal the shipping container securely with strong nylon adhesive
tape.
7. Mark the shipping container "FRAGILE, HANDLE WITH CARE" to
assure careful handling.
8. Retain copies of all shipping papers.
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