Anser A1 - Troubleshooting; Fault Messages and Warnings; Ink Cartridge Fault

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ANSER CODING INC. 85 Troubleshooting

4 Troubleshooting

4.1 Fault Messages and Warnings

4.1.1 Ink Cartridge Fault

Table 4-1. Ink Cartridge Fault and Description

Fault Description

No Cartridge It normally happens when no cartridge is detected. Additionally, this could happen

when chip failure or abnormal cartridge latch happens.

Ink Type Not Supported The ink type is not supported in the current software version or printer model.

Ink Capacity Not Supported Ink cartridge volume is not supported in the current software version or printer

model.

Ink Color Not Supported The ink color is not supported in the current software version.

Ink Empty Ink cartridge is empty. Please change a new cartridge.

Ink Low The ink level is low (with 5% left) or lower than the custom trigger value.

EDC Not Match Either the country code, area code or both codes don’t match printer EDC.

Main Page

Table of Contents2
List of Figures6
Revision History11
A1 User Interface12
Figure 1-1. A1 Printer Manu Tree12
Getting Started with A1 User Interface13
A1 Wizard Setup14
Figure 1-2. A1 System Login Page14
Figure 1-3. Initial Setup - System Time15
Create a Production Line16
Production Line Settings16
Figure 1-4. A1 Printing Setup Diagram16
Figure 1-5. Initial Setup - Production Line Settings (1)16
Figure 1-6. Initial Setup - Production Line Settings (2)17
Table 1-1. Options in Production Line Settings (2)17
Figure 1-7. Initial Setup - Production Line Settings (3)18
Assign Print Message19
Figure 1-8. Initial Setup - Create Message (1)19
Figure 1-9. Initial Setup - Create Message (2)19
Figure 1-10. Initial Setup - Create Message (3)20
Figure 1-11. Initial Setup - Select from Template (1)21
Figure 1-12. Initial Setup - Select from Template (2)22
Figure 1-13. Initial Setup - Select from Template (3)22
Figure 1-14. Initial Setup - Select from Template (4)23
Figure 1-15. Initial Setup - Import File (1)24
Figure 1-16. Initial Setup - Import File (2)24
Figure 1-17. Initial Setup - Import File (3)25
Getting to Know the Homepage26
Figure 1-18. A1 System Homepage26
Table 1-2. A1 System Homepage Settings27
Getting to Know the Message Editor29
Figure 1-19. A1 Message Editor Page29
Table 1-3. A1 Message Editor and Settings30
Adding Message Objects31
Figure 1-20. Add Eight Types of Object31
Add Object: Text32
Figure 1-21. Add Object - Select a Text Template32
Figure 1-22. Add Object - Edit a Text33
Figure 1-23. Add Object - Text Settings33
Figure 1-24. Add Object - Edit Text Styles34
1.4.1.1.1 Adjust Size and Position35
Figure 1-25. Add Object - Adjust Object Size35
Figure 1-26. Add Object - Adjust Message Height35
Figure 1-27. Add Object - Hold to Adjust Position36
Figure 1-28. Add Object - Adjust Position in Clipboard36
1.4.1.1.2 Font and Language Supported37
Table 1-4. A1 Fonts Supported37
Table 1-5. A1 System Languages and Virtual Keyboards Supported38
Add Object: Date/Time39
Figure 1-29. Add Object - Date/Time Template39
Figure 1-30. Add Object - Date/Time Format Preference40
Figure 1-31. Add Object - Creating Date/Time Template40
Figure 1-32. Add Object - Date/Time Settings41
Add Object: Barcode42
Figure 1-33. Add Object - Select Barcode Type42
Figure 1-34. Add Object - Edit Barcode Content43
Figure 1-35. Add Object - Barcode Settings43
Add Object: Variables44
Figure 1-36. Add Object - Variables44
Figure 1-37. Add Object - Variable Settings45
Add Object: Counter, Image, Shape, and Shift46
Figure 1-38. Add Object - Counter, Image, Shape and Shift46
Figure 1-39. Add Object - Counter, Image, Shape and Shift Settings46
Message Related Settings48
Figure 1-40. Message Delay48
Table 1-6. Message Related Settings48
Printing a Message49
Figure 1-41. Homepage and Select Message49
Figure 1-42. Select a Production Line49
Figure 1-43. Print Message50
Getting to Know the Device Configuration Page51
Production Line & Print Station Page51
Figure 1-44. Production Line & Print Station Page51
Figure 1-45. Production Line Settings Page52
Table 1-7. Production Line and Print Station Settings52
Print Station Settings53
Single Print Station Mode53
1.5.2.1.1 Print Station Delay53
Figure 1-46. Print Station Settings - Single Mode53
Figure 1-47. Print Station Delay53
Stitch Print Station Mode54
Figure 1-48. Print Station Settings - Stitch Mode54
Printhead Settings55
Figure 1-49. Printhead Settings Page55
Table 1-8. Detailed Printhead Settings Description56
External Devices57
Wi-Fi57
Figure 1-50. External Devices Page57
Figure 1-51. Wi-Fi Settings Page57
Ethernet58
Usb58
Figure 1-52. Ethernet Settings Page58
Figure 1-53. RS-232 Page59
Scan Selector60
Scan & Print60
Figure 1-54. Scan Selector Page60
Figure 1-55. Scan & Print Page60
Table 1-9. Scan & Print Settings Definition61
Scan & Select62
Figure 1-56. Scan & Select - Enable Data Key62
Figure 1-57. Scan & Select - Enable Rule 163
Table 1-10. Scan & Select Settings Definition63
Getting to Know the Settings Page64
System Settings64
Figure 1-58. A1 System Settings Page64
Table 1-11. A1 System Settings Description65
Template Management66
Figure 1-59. the Template Management Page66
Table 1-12. Detailed Descriptions in Template Manage Settings66
File Management67
Figure 1-60. the File Management Page67
Account / User Management68
Figure 1-61. the Account Page68
Table 1-13. A1 User Accounts Management Table69
Report70
Figure 1-62. the Report Page70
About Printer71
Figure 1-63. the about Page71
A1 Printing Setup72
Production Line Setup72
Figure 2-1. Production Line Settings Page72
Figure 2-2. Production Line - Encoder Settings73
Print Station Setup74
Figure 2-3. Print Station Settings74
Printhead Settings75
Figure 2-4. Printhead Settings75
Pre-Purge76
Figure 2-5. Printhead Settings - Pre-Purge76
Cartridge Idle Alert77
Figure 2-6. Printhead Settings - Cartridge Idle Alert77
Stitching Alignment78
Figure 2-7. Printhead Settings - Stitching Alignment78
Quick Edit79
Figure 2-8. Quick Edit - General, Counter and Variable Input79
Figure 2-9. Quick Edit - Database, Repeat Print and Stitch79
General80
Counter80
Variable Input80
Database80
Repeat Print80
Figure 2-10. the Repeat Print Settings Page80
Stitch81
Figure 2-11. Repeat Print - Initial Delay81
Table 2-1. the Example of Repeat Print Settings81
A1 Operation82
Usage of the Variable Object82
Figure 3-1. Variable Message Sources Diagram82
Internal Variable Table83
Excel Files or Database83
Figure 3-2. Variable Input Sources Diagram83
Table 3-1. Variable Input Methods83
Data Update Using Communication Protocol (0Xca)84
Data Stream Using Communication Protocol (0Xcf)84
Data from USB84
Figure 3-3. the Scan and Print Page84
Format Preferences85
Customized Month85
Figure 3-4. Add Format Preference Template Page85
Table 3-2. Customized Inputs85
Export and Import Data86
About Printer86
File Management87
Figure 3-5. Import from USB (1)87
Figure 3-6. Import from USB (2)88
Figure 3-7. Import from USB (3)88
File and System Backup89
Figure 3-8. the Restore & Backup Page89
I/O Management90
I/O Assign90
Figure 3-9. External Devices Page90
Figure 3-10. I/O Management Page90
I/O Edit91
Figure 3-11. I/O Edit Settings Page91
Figure 3-12. I/O Edit - Event List (1)91
Figure 3-13. I/O Edit - Event List (2)92
Table 3-3. I/O Edit - Event List Definition93
Table 3-4. I/O Edit - Logical Operand Definition94
Table 3-5. I/O Edit - Action List94
Advanced Action Settings95
Figure 3-14. Action Settings - Digital Output95
Troubleshooting96
Fault Messages and Warnings96
Ink Cartridge Fault96
Table 4-1. Ink Cartridge Fault and Description96
Status Definition97
UI Icon Status97
UI and Warning Light97
Table 4-2. UI Icon Status Definition97
Table 4-3. UI and Warning Light Definition97
Printer LED Status98
Table 4-4. Printer LED Status and Definition98
Appendix99

Anser A1 - Troubleshooting; Fault Messages and Warnings; Ink Cartridge Fault

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