AudioCodes 400HD Series - Configuring Boss-Admin Sidecar Functionality; Configuring a Distinctive Ring on the Phone of each Boss

400HD IP Phones Series - Teams Compatible
Administrator's Manual 162 Document #: LTRT-09960
4.14.1.2 Configuring Boss-Admin Sidecar Functionality
Note: Applies to the 445HD phone.
 To configure Boss-Admin sidecar functionality:
1. Set the configuration file parameter 'lync/SideCarUse' to MULTIPLE_BOSS_ADMIN.
Boss and Admin will be able to utilize the phone's sidecar to manage active and held
calls in the queue.
Note: The legacy configuration parameter 'lync/sidecardSL' became obsolete as of
version 3.0.1. If 'lync/sidecardSL' was previously configured to 1, after updating to 3.0.1
it will automatically be set to 0 and the parameter 'lync/SideCarUse' (see below) will be
configured to SHARED_LINE to maintain backward compatibility.
2. When the 'lync/SideCarUse' configuration file parameter is configured to
MULTIPLE_BOSS_ADMIN:
• Admin can see in the sidecar each Boss queue
• Boss can see in the sidecar all Boss calls in the queue
• A mix of Admin and Boss can be also used in this mode
• Users can still use the sidecar for Speed Dial/BLF. The upper sidecar key allows
users to switch between BLF and Boss/Admin queues.
See the phone's User's Manual for detailed information on how to use this feature.
3. When the 'lync/SideCarUse' configuration file parameter is configured to
SPEED_DIAL_ONLY (default), Boss and Admin will be able to use the sidecar for
Speed Dials only.
4. When the 'lync/SideCarUse' configuration file parameter is configured to
SHARED_LINE - the delegate feature that existed up to version 3.0.1 - set the
configuration file parameter 'provisioning/speed_dial_uri' to NULL. Configure the
configuration file parameter 'voip/number_of_calls_per_line'. This determines the
number of calls that can be handled simultaneously per phone. Multiple calls can be
handled. Switching between them can be performed. This is very advantageous for
receptionists. The setting is customer-specific. It can be 8x [number of Boss phones).
However, the 13
th
call and up are unmanageable in the sidecar (no appearance, no pick
up). Even if an index becomes free, the 13
th
call and up will not occupy the free index.
A newly free index will be occupied by the next incoming call.
4.15 Configuring a Distinctive Ring on the Phone of Each
Boss
The network administrator can configure a distinctive ring on the phone of each configured
Boss using the configuration file. Distinctive ring tones help Admins audially distinguish
between their Bosses phones when calls come in, optimizing Admins' work efficiency.
The feature allows control over the volume of Admin’s ringtone in the Boss’s phone as well
as control over the volume of the Boss’s ringtone in Admin’s phone.
The configuration can also be performed from the Admin's phone menu option Settings >
Distinctive Ringing (see the phone's User's Manual for details).