400HD IP Phones Series - Teams Compatible
Administrator's Manual 92 Document #: LTRT-09960
3.4.22 Setting up a Cloud User's Voicemail / MWI
This section shows how to set up a cloud (online) user's Voicemail / MWI (Message Waiting
Indication). To set up a cloud user's Voicemail / MWI you need to configure their related
cloud server settings. MWI configuration information is part of the SELF
SUBSCRIBE/NOTIFY when the content type is vnd-microsoft-roaming-self+xml. The
tokens in the XML message are unreadVoiceMailCount and readVoiceMailCount.
To set up a cloud user's Voicemail / MWI:
1. In the Microsoft Office 365 server GUI, navigate to the 'Exchange Admin Center - Unified
Messaging' screen as shown in the figure below (Home > Admin > Admin Centers >
Exchange > Unified Messaging).
Figure 3-2: Exchange Admin Center - Unified Messaging
2. In the Exchange Admin Center – Unified Messaging screen (see the figure below), click
the + icon to set up a dial plan.
Note: You need to define a new dial plan for voicemail before performing the procedure
below. The default dial plan must not be used.
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