400HD IP Phones Series - Teams Compatible
Administrator's Manual 166 Document #: LTRT-09960
4.20 Uploading Logs to Microsoft Server for Support
Purposes
An integrated log upload feature allows network administrators to upload logs from the phone
to the Microsoft server for troubleshooting/support purposes, in compliance with Microsoft's
certification requirements for 3
rd
party Skype for Business clients.
If a user experiences an irregularity such as poor voice quality, they'll contact an AudioCodes
Field Application Engineer (FAE) who will instruct them to upload and send the logs for
analysis. The FAE then downloads the logs to their PC, performs the analysis, and provides
a fix.
To perform log upload:
1. Press the phone's MENU hard key and then open the Settings menu.
2. In the Settings menu, navigate to and select the Log upload option; the notification
Uploading log file is displayed and then replaced by the notification Log upload
finished.
4.21 Enabling an IP Phone Voice Quality Check
IP phone voice quality can be tested through the phone's Device Status menu.
If selected, an invitation is played to "Record a short message after the tone then wait
to hear how you sound". To enable the feature, the network administrator must enter
the following command on the Skype for Business server:
set-CsAudioTestServiceApplication -Enabled $True
Additionally, the 'Identity' parameter must be configured with the the SIP address of
the audio test service contact to be modified. For example:
<sip:RtcApplication-bc516080-3233-42f2-a732-826dd6f99702@audio-codes.info>
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