AudioCodes 400HD Series - 7 Diagnostics; Logging; Analyzing and Debugging Traffic Using Syslog

Administrator's Manual 7. Diagnostics
Version 3.4.4 185 400HD IP Phones Series - Teams Compatible
7 Diagnostics
This section shows how to perform diagnostics.
7.1 Logging
7.1.1 Analyzing and Debugging Traffic using Syslog
This section shows how to use the System Logging (Syslog) feature which allows
administrators to track and monitor syslog information, facilitating traffic analysis and
debugging the phone.
The feature includes one centralized log in the Web interface's System Logging page, shown
in the figure below.
For each log module, a log level can be configured: None, Basic or Detailed. The feature
can be configured using the Configuration File.
 To configure system logging:
 Open the Configuration File page (Management tab > Manual Update >
Configuration File) and configure the parameters using the table below as reference.
Note: If you disable Syslog after enabling it, it’s important to revert all parameter settings
back to None.
Table 7-1: Syslog Parameters
Parameter Description
system/syslog/log_level
Defines the System Logging feature's log level.
Possible values are:
• None = make unavailable / disable
• Basic = basic debug level
• Detailed = detailed debug for developers (debug version
required)
system/syslog/mode
Defines the System Logging feature's destination.
Possible values are:
• Local = No Syslog, i.e., the phone's flash memory
(default).
• Network = a.k.a. Syslog server. Basic debug level.
• Serial = a.k.a. Console. You'll need to connect a serial
cable to view the logs.
• All = Syslog is sent to the Syslog server and the phone
console (Network and Console).
system/syslog/server_address
Only displayed when 'Log Destination' is Network or All.
Defines the IP address (in dotted-decimal notation) of the PC
host you are using to run the Syslog server (e.g. Wireshark),
to where the Syslog messages should be sent. The Syslog
server is an application designed to collect the logs and error
messages generated by the phone. Default: 0.0.0.0.
system/syslog/server_port
Defines the log module which generates Syslog messages
related to the UDP port of the Syslog server. Range: 0 to
65,535. Default: 514.