Cisco 7931G Administration Guide

7-6
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
OL-20798-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
DNS timeout DNS server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DNS
server and the phone—Verify the network
connections.
• DNS server is down—Check configuration of
DNS server.
DNS unknown host DNS could not resolve the name of the TFTP
server or Cisco Unified Communications
Manager.
• Verify that the host names of the TFTP server
or Cisco Unified Communications Manager
are configured properly in DNS.
• Consider using IP addresses rather than host
names.
Duplicate IP Another device is using the IP address assigned
to the phone.
• If the phone has a static IP address, verify that
you have not assigned a duplicate IP address.
For details, see Network Configuration Menu,
page 4-6.
• If you are using DHCP, check the DHCP server
configuration.
Error update locale One or more localization files could not be
found in the TFTP directory or were not valid.
The locale was not changed.
From Cisco Unified Operating System
Administration, check that the following files are
located within the subdirectories in TFTP File
Management:
• Located in subdirectory with same name as
network locale:
– tones.xml
• Located in subdirectory with same name as
user locale:
– glyphs.xml
– dictionary.xml
– kate.xml
Failed The phone attempted an 802.1X transaction but
authentication failed.
Authentication typically fails because of one of the
following:
• No shared secret is configured in the phone or
authentication server
• The shared secret configured in the phone and
the authentication server do not match
• Phone has not been configured in the
authentication server
Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued)
Message Description Possible Explanation and Action

Cisco 7931G Specifications

General

Mounting	Desk/Wall
Handset type	Wired handset
Product type	IP Phone
Product color	Black
Wall mountable	Yes
Electromagnetic compatibility	FCC Part 15 (CFR 47) Class B, ICES-003 Class B, EN55022 Class B, CISPR22 Class B, AS/NZS CISPR 22 Class B, CISPR 24, VCCI Class B, EN55024, EN 50082-1, EN 61000-3-2, EN 61000-3-3, EN 61000-6-1
Wi-Fi	No
Networking standards	IEEE 802.1Q, IEEE 802.1af, IEEE 802.1p
Ethernet LAN interface type	Fast Ethernet
Supported network protocols	DHCP, TFTP, CDP
Lines quantity	24 lines
Phonebook capacity	- entries
Number of VoIP accounts	-
Voice codecs	G.711a, G.729A, G.729B, G.729ab
Volume control	Digital
Display resolution	192 x 64 pixels
Display number of lines	3 lines
Display number of colors	Monochrome
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 95 %
Safety	(UL) 60950, (CSA) C22.2 No. 60950, EN 60950, IEC 60950, AS/NZS60950, TS 001
Number of handles included	1 pc(s)

Weight and Dimensions

Depth	229 mm
Width	203 mm
Height	178 mm
Weight	1360 g