Cisco 7931G - Page 143

7-7
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
OL-20798-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
File auth error An error occurred when the phone tried to
validate the signature of a signed file. This
message includes the name of the file that failed.
• The file is corrupted. If the file is a phone
configuration file, delete the phone from the
Cisco Unified Communications Manager
database using
Cisco Unified Communications Manager
Administration. Then add the phone back to
the Cisco Unified Communications Manager
database using
Cisco Unified Communications Manager
Administration.
• There is a problem with the CTL file and the
key for the server from which files are obtained
is bad. In this case, run the CTL client and
update the CTL file, making sure that the
proper TFTP servers are included in this file.
File not found The phone cannot locate, on the TFTP server,
the phone load file that is specified in the phone
configuration file.
Possible Explanation and Action—From Cisco
Unified Operating System Administration, make
sure that the phone load file is listed in TFTP File
Management.
IP address released The phone has been configured to release its IP
address.
The phone remains idle until it is power cycled or
you reset the DHCP address. For details, see
Network Configuration Menu, page 4-6.
Load Auth Failed The phone could not load a configuration file. Check that:
• A good version of the configuration file exists
on the applicable server.
• The phone load file being downloaded has not
been altered or renamed.
• Phone load type is compatible. For example,
you cannot place a DEV load configuration file
on a REL-signed phone.
Load ID incorrect Load ID of the software file is of the wrong type. Check the load ID assigned to the phone (from
Cisco Unified Communications Manager, choose
Device > Phone). Verify that the load ID is
entered correctly.
Load rejected HC The application that was downloaded is not
compatible with the phone’s hardware.
Occurs if you were attempting to install a version
of software on this phone that did not support
hardware changes on this newer phone.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager, choose
Device > Phone). Re-enter the load displayed on
the phone. To verify the phone setting, see
Firmware Versions Screen, page 7-11.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued)
Message Description Possible Explanation and Action